Terms & Conditions



1. Definitions


1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

Business: means any business, trade, craft or profession carried on by You or any other person or organisation.

Consultation: has the meaning given to it in clause x

Consumer: means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual customer of the Contractor who receives Services for their personal use and for purposes wholly or mainly outside the purposes of any Business

Commencement Date: means the date You and We agree on for Us to start providing the Services as specified in the Order Schedule.
Model Cancellation Form: means the model cancellation form attached as Schedule 1.

Order: means Your initial request for Us to provide the Services as set out in Clause 4 (Orders).

Order Schedule: means the Schedule to these Terms and Conditions which includes, without limitation, the scope of the Services We will provide to You and the fees We will charge You.

Personnel: means Our employees, contractors, subcontractors, consultants, agents, interns and other personnel who we engage to provide the Services to you.

Services: means the Services We will provide on the terms of this Agreement and as specified in the relevant Order Schedule.

Service Location: means the premises, as detailed in the Order Schedule, at which We are to provide the Services to you.

Terms and Conditions


2. These terms

2.1 These are the terms and conditions on which we supply our Services to you.

2.2 Please read these terms carefully before you submit your Order to us. These Terms and Conditions tell you who we are, how we will supply the Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms and Conditions, please contact us to discuss.

3. Information about us and how to contact us

3.1 We are Coalesce & Bonds International Ltd, a Private Limited Company registered in England under number 12916271, whose registered address is 175 Croydon Road, Beckenham, England, BR3 3QH.

3.2 You can contact us by telephoning our customer service team at 01732 647 076 or by writing to us at [email protected] or [email protected].

3.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.

3.4 When we use the words “writing” or “written” in these terms, this includes emails.

4. The Contract

4.1 These Terms and Conditions govern the sale and provision of Services by Us and will form the basis of the Contract between Us and you.

4.2 Before requesting our Services, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please ask Us for clarification.

4.3 You are able to submit a request to Us to enquire about our Services either online via website: https://coalesceandbonds.com/personal-luxury-services/ or by contacting Us on the telephone at: +441732647076 or by emailing Us at: [email protected] (the ‘Order’). When placing your Order, you will be required to provide us with your name, contact details (telephone number and email address) and a brief description of your requirements.

4.4 The Order constitutes an offer by you to purchase our Services in accordance with these Terms and Conditions. You are responsible for ensuring that the terms of the Order is complete and accurate.

4.5 Following receipt of your Order, we shall schedule an initial telephone consultation with you to discuss your needs and which Services you require (the ‘Consultation’). Our fees for the consultation shall be £300 + VAT per hour (the ‘Consultation Fee’) We reserve our rights to change our Consultation Fee as necessary to meet the needs of our business. If we change our Consultation Fee we shall notify you of this in advance and obtain your consent to the Consultation Fee before we proceed.

4.6 Following the Consultation and provided we accept your Order, we will email you (pursuant to clause 2.3) to confirm your Order. Your Order shall only be deemed to be accepted when we issue you with acceptance of the Order at which point and on which date a legally binding contract (the ‘Contract’) shall come into existence.

4.7 The Services shall commence on the Commencement Date set out in the relevant Order Schedule signed by both you and us.

4.8 We reserve our rights to refuse to accept any Order for any reason whatsoever including, without limitation, if we have do not believe that you are a Consumer or we are concerned about any negative impact to our business or brand.

4.9 Nothing provided by us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at our discretion, accept.

4.10 We shall ensure that the following information is given or made available to you prior to the formation of the Contract between Us and you, save for where such information is already apparent from the context of the transaction:
(a) The main characteristics of the Services;
(b) Our identity and contact details (as set out in Clauses 2.1 and 2.2 of the Terms and Conditions);
(c) The total Price for the Services including taxes or, if the nature of the Services is such that the Price cannot be calculated in advance, the manner in which it will be calculated;
(d) The arrangements for payment, performance and the time by which (or within which) We undertake to perform the Services;
(e) Our complaints handling policy; and
(f) The duration of the Contract, where applicable, or if the Contract is of indeterminate duration or is to be extended automatically, the conditions for terminating the Contract.

5. Our Services

5.1 As required by law, We will provide the Services with reasonable skill and care, in accordance with the relevant Order Schedule as signed by you and Us.

5.2 We will begin providing the Services on the Commencement Date noted in the Order Schedule for the Term stated in the Order Schedule.

5.3 If our supply of our Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.

5.4 If We require any information or action from you in order to provide the Services, We will inform you of this as soon as is reasonably possible.

5.5 If the information or action required of you under sub-Clause 1.6 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information or action on your part, We may charge you a reasonable additional sum for that work.

5.6 In certain circumstances, for example where there is a delay in you sending Us information or taking action required under sub-Clause 1.6, We may suspend the Services (and will inform you of that suspension in writing).

5.7 In certain circumstances, for example where We encounter a technical problem, We may need to suspend the Services in order to resolve the issue. Unless the issue is an emergency and requires immediate attention We will inform you in advance in writing before suspending the Services.

5.8 If the Services are suspended under sub-Clauses 7.11 or 7.13, you will not be required to pay for them during the period of suspension. You must, however, pay any invoices that you have already received from Us by their due date(s).

5.9 If you do not pay Us for the Services as required by Clause 12, We may suspend the Services until you have paid all outstanding sums due. If this happens, We will inform you in writing. This does not affect Our right to charge you interest under Clause 12.

5.10 The images of the Services on our website are for illustrative purposes only. The Service provided may vary slightly from those images.

5.11 If you do not allow us access to the Service Location to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to the Service Location we may end the contract and clause 10.2 will apply.

5.12 You may either give our Personnel a set of keys to the Service Location or you must be present at the Commencement Date to give Our Personnel access.

5.13 You warrant that You are the legal owner of the Location Services at which the Services are to be provided and/or have the authority and permission of the legal owner of the Location Services for Us to enter, access and provide the Services at the Location Services. We shall have no responsibility for checking that such authority and permission has indeed been obtained by You.

5.14 You have legal rights if the service provided is late. If this occurs then you may treat the contract as at an end straight away if any of the following apply:
(a) we have refused to provide the service
(b) provision of service within the deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

5.15 If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.7, you can give us a new date on which to provide the Services (subject to our availability), which must be reasonable, and you can treat the contract as at an end if we are unable to provide the Services on the agreed, rearranged date.

5.16 If you do choose to treat the contract as at an end for late delivery under clause 7.8 or clause 7.9, you can cancel your order for any of the services that have not been provided. We will refund any sums you have paid to us for the cancelled service.

5.17 On the Commencement Date, you must make available at the Service Location, all Client Products and Equipment as noted in the Order Schedule and in accordance with Clause 6.4 (Your Obligations) of these Terms and Conditions. We shall provide all the Company Products and Equipment as set out in the Order Schedule.

5.18 We shall carry out Our own health and safety risk assessment upon attendance at the Service Location. However, you must inform us of any risks or health and safety issues that you are aware of or should be aware of.

5.19 We shall use our reasonable endeavours to arrange for a particular member of our Personnel to provide the Services to you. However, we are under no obligation to ensure that such Personnel is provided and will depend on availability and our business needs.

5.20 If You wish to change the location of the Service Location to which We are providing the Services, You must inform Us at least five (5) days prior to the Commencement Date.


6.1 You warrant that you will:
(a) ensure that the terms of the Order, the information disclosed during the Consultation and any information contained in the Order Schedule are complete, true and accurate;
(b) to co-operate with Us in all matters relating to the Services;
(c) provide Us, our employees, agents, consultants and subcontractors, with access to the Services Location and other facilities as reasonably required by the Supplier;
(d) provide Us with such information and materials as we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
(e) prepare the Services Location for the supply of the Services as agreed between us in advance of the Commencement Date;
(f) obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start; and
(g) comply with any additional obligations as set out in each relevant Order Schedule.

7. Price and payment

7.1 The price of a service (which includes VAT) will be the price indicated on the Order Schedule.

7.2 We will issue You with an invoice for the fees at such intervals as set out in the Quotation.

7.3 You will be required to pay each invoice submitted to You by Us by the date set out in our invoice and to the bank account details set out in our invoice to you.

7.4 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

7.5 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of our nominated bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

7.6 If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.


8.1 You undertake that, other than in concert with us or with our express prior written approval, you shall not, directly or indirectly:
(a) yourself (or request that someone on your behalf) pursue or request the Services from the Contractor’s Personnel or any subcontractor engaged by the Contractor to provide any Substitute Services;
(b) induce, solicit, procure or otherwise encourage our Personnel or any subcontractor engaged by the us to provide any Substitute Services; or
(c) seek, encourage or respond to any approach from our Personnel or any subcontractor engaged by us personally to pursue or provide any Substitute Services.

8.2 For the purposes of this clause 8, Substitute Project shall mean any services involving the same or the same or substantially similar services as the Services and/or any services provided by our Personnel.

8.3 Without prejudice to any other rights or remedies that we may have, you acknowledge and agree that damages alone would not be an adequate remedy for any breach of the terms of this clause 8. Accordingly, the Contractor shall be entitled to the remedies of injunctions, specific performance or other equitable relief for any threatened or actual breach of this clause 8 by you.

9. Your rights to make changes

If you wish to make a change to your Order please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).

10. Our rights to make changes

10.1 We may change the Service:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example to address a security threat.

11. Your rights to end the contract

11.1 Under the Consumer Rights Act 2015, You have a statutory right to a “cooling off” period. This period begins once the contract between You and Us is formed and ends at the end of fourteen (14) calendar days after that date (the ‘Cooling Off Period’).

11.2 If You wish to cancel the Agreement within the Cooling Off Period You should inform Us immediately by a clear statement (e.g. a letter sent by post, fax or email to the postal address, or email address specified in these Terms and Conditions). You may use the Model Cancellation Form, but You do not have to.

11.3 To meet the cancellation deadline of fourteen (14) days, it is sufficient for You to send Your communication concerning the exercise of the right to cancel before the Cooling Off Period has expired.

11.4 If You exercise the right to cancel You will receive a full refund of any amount paid to the Us in respect of the contract.

11.5 We will refund money using the same method used to make the payment, unless You have expressly agreed otherwise. In any case, You will not incur any fees as a result of the refund.

11.6 We will process the refund due to You as a result of a cancellation without undue delay and, in any case, within the period of fourteen (14) days after the day on which We are informed of the cancellation.

11.7 You must make an express request for provision of the Services to begin within the fourteen (14) calendar day Cooling Off Period. This request forms a normal part of the ordering process. By making such a request You acknowledge and agree to the following:
(a) If You cancel the Agreement after provision of the Services has begun You will be required to pay for the Services supplied up until the point at which You inform Us of Your wish to cancel;
(b) The amount due will be a fair proportion of the fee. Any sums that have already been paid for the Services will be refunded subject to deductions calculated on this basis; and
(c) We will process any refund within fourteen (14) calender days after You inform Us of Your wish to cancel.

11.8 Clause 9 (Cancellation of Agreement During the Cooling Off Period) applies to termination of the Agreement after the fourteen (14) calendar day cooling off period has elapsed and/or where it does not apply.

11.9 We will refund you the price you paid for service(s) by the method you used for payment. However, we may make deductions from the price, as described below.

12. Termination

12.1 If we are providing ongoing services to you then, in addition to Your rights in Clause 11 (Cancellation of Agreement During the Cooling Off Period) relating to the Cooling Off Period, You may terminate the Agreement at any time by giving Us the notice period set out in the Order Schedule, in writing.

12.2 You may terminate the Agreement with immediate effect by giving Us written notice if:
(a) We enter into liquidation or have an administrator or receiver appointed over Our assets;

(b) We cannot accommodate a change requested by You or You do not accept the change in the fees charged by Us to accommodate such a change; or
(c) We wish to change these Terms and Conditions to Your material disadvantage.

12.3 We may need to terminate the Agreement before the Start Date due to the unavailability of required Personnel or materials, or due to the occurrence of an event outside of Our reasonable control. If such cancellation is necessary, We will inform You as soon as is reasonably possible.

12.4 After the Commencement Date, We may terminate the Agreement at any time by giving You at least fourteen (14) days’ written notice.

12.5 We may terminate the Agreement with immediate effect by giving You written notice if:
(a) You fail to make a payment on time as required under Clause 5 (Fees and Payment) (this does not affect Our right to charge interest on overdue sums under sub-Clause 5.6);
(b) You have breached the Agreement in any material way and have failed to remedy that breach within three (3) days of Us asking You in writing to do so;
(c) You do not provide Us with access to the Property and We have been unable to contact You to re-arrange the Services under Clause 7.4 (Your Obligations); or
(d) We have been unable to provide the Services for more than 16 weeks due to an event outside of Our control (see Clause 14).

12.6 For the purposes of this Clause 9 (Termination) a breach of the Agreement will be considered ‘material’ if it is not minimal or trivial in its consequences to the terminating party. In deciding whether or not a breach is material no regard will be had to whether it was caused by any accident, mishap, mistake or misunderstanding.

13. If there is a problem with the Services

13.1 If you have any questions or complaints about the service, please contact us. You can telephone our customer service team at 01732647076 or write to us at [email protected] or [email protected].

13.2 All complaints are handled in accordance with Our complaints handling policy and procedure, available on request.

14. Our liability for loss or damage suffered by you – YOUR PARTICULAR ATTENTION IS DRAWN TO THIS LIMITATION OF LIABILTY CLAUSE

14.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by You and Us when the Agreement is entered into. We will not be responsible for any loss or damage that is not foreseeable.

14.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at clause 11.2.

14.3 If we are providing services at the Services Location, we will make good any damage to the Services Location caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to the Services Location that we discover while providing the Services.

14.4 We are not liable for any loss or damage You suffer which results from Your failure to follow any reasonable instructions given by Us or our Personnel.

14.5 We only provide the services for domestic and private use. If you use the service for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15. Data Protection

15.1 We will only use your personal information as set out in our Privacy Policy a copy of which is available via our website:


16. Events Outside of Our Control (Force Majeure)

16.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

16.2 If any event described under this Clause 16 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:

(a) We will inform you as soon as is reasonably possible;
(b) Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;
(c) We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;
(d) If an event outside of Our control occurs and you wish to cancel the Contract, you may do so in accordance with your right to Cancel under Clause 8. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation notice;
(e) If the event outside of Our control continues for more than 5 months, We will cancel the Contract in accordance with Our right to cancel under Clause 10. and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice.

17. Other important terms

17.1 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 1 month of us telling you about it and we will refund you any payments you have made in advance for services not provided.

17.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

17.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the service, we can still require you to make the payment at a later date.

17.6 These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
(a) As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 17.1 above takes away or reduces your rights as a consumer to rely on those provisions.

• By entering into these Terms and Conditions, You request Us to commence provision of the Services immediately and not to wait for the fourteen (14) calendar day cooling off period referred to in Clause 11 (Cancellation of Agreement During the Cooling Off Period) of the Agreement to expire.
• You acknowledge that if You exercise the right to cancel You will be liable to pay Us for the Services provided up until the point at which You inform Us of Your wish to cancel, as set out in Clause 11 (Cancellation of Agreement During the Cooling Off Period) of the Agreement.

Specific Terms:

1. You are obliged to notify us of your requirements so that we may source a reasonable suitable personal assistant Personnel to provide the Services.

2. We do not guarantee that any of our Personnel possess any particular qualifications or accreditations.

3. You must provide the our Personnel with access to all materials, equipment or devices that they will require to perform the Services.

4. It is your responsibility to ensure all work produced by our Personnel is correct and accurate. We shall have no liability for any errors or omissions in providing the Services.

5. You shall be liable for any expenses that are incurred by the Personnel during the provision of their Service. In addition to the Fee, you shall be liable for any expenses incurred by our Personnel in providing the Services to you.

Specific Terms

1. We will arrange for you to enter into a direct contract with the supplier of the travel products which may include but are not limited to tour operators, airlines, accommodation providers and hoteliers (“Travel Suppliers”). Unless expressly provided otherwise in writing, when arranging for your travel booking we are always acting as agent to the Travel Suppliers who is the principal or agent to the principal.

2. As an agent we accept no responsibility for the acts or omissions of Travel Suppliers or for the services provided by them. The principal’s(s’) or supplier’s(s’) terms & conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. We shall have no liability for your failure to comply with the relevant terms and conditions.

3. You are responsible for entering into the booking with the Travel Suppliers yourself.

4. Any recommendations made by us in respect of Travel Suppliers is a recommendation only and shall be based on the requirements communicated to us by you during the Consultation.

5. The booking information that you provide to us will be passed on only to the Travel Suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. his applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.

6. Any disputes in respect of any matter relating to the Travel Suppliers services must be made with the Travel Supplier directly.

7. Unless you specifically request otherwise, you will be responsible for arranging any Visa or other travel requirements.

8. All bookings are subject to the Travel Supplier’s terms and conditions. We cannot be held responsible or liable for any changes or cancellations to your bookings which are caused by the Travel Supplier.

9. You must comply with all health and safety regulations of the Travel Supplier including, without limitation, any Covid or other regulations or requirements imposed by the Travel Supplier.

10. Our charges do not include the following which you warrant you shall pay:
a. Visa fees, overseas airport departure charges payable locally, porterage, personal expenditure, hotel extras, fuel and extras for car hire.
b. Taxes or compulsory charges introduced by governments, regulatory bodies or airlines after you have booked.
c. Security charges introduced or increased after you have booked relating to transportation costs.
d. Travel of holiday insurances.

11. If you engage us to provide our packing services and wardrobe services, you are responsible for providing us with the garmets and items you require packing including any packaging materials, suitcases, padlocks, keys etc.

12. We are not responsible for any lost or damage to your items before, during or after your travels. You must provide appropriate packaging materials, suitcases and security locks for your luggage.

13. Any attire chosen by us from that which is provided to you by us will be our recommendation only.

14. You understand that when undertaking the styling services that the style suggestions sent to you are based on the information given to us by you including the nature and description of the event that you are attending and the selection of attire provided by you to us. Any recommendations are our opinions only and should not be constituted as a promise, warranty or guarantee as to the attainment or achievement of any specific outcome or goal.

15. Styling is a relationship which is designed and defined by you and our Personnel’s agreement, and which is based on your expressed interests, goals and objectives.